1. Documents
- Terms & ConditionsThe terms for using Varcio.
- Privacy PolicyWhat personal data we handle, why, where, for how long, and your rights.
- Data Processing AgreementThe standard agreement for personal data we process on a customer's behalf.
- Privacy RequestsAsk for access, correction or erasure, withdraw consent, or raise a grievance.
- Cancellation & RefundHow cancellation, renewal and refunds work.
- Shipping & ExchangeDelivery of the service, which is entirely digital.
- Contact UsWho to contact for support, billing, privacy and security.
- System StatusLive system status and incident history.
- Trust CenterWhere data lives, how it is protected, who we use, and our compliance status.
- Security & Compliance PackOne printable document with all of the above for a security review.
2. Reporting a security issue
Send vulnerability reports to the address in our security.txt file. Good-faith research is welcome; the Trust Center lists the disclosure process and response targets.
Questions about this page
- General support
- support@varcio.com
- Billing and invoice questions
- billing@varcio.com
Signed-in customers can also use the in-product Support page for account-specific issues.
- Varcio is a digital software service. No physical goods are shipped.
- Cloud-provider usage and infrastructure charges remain billed by the relevant cloud provider.
- If a signed order form, MSA, or enterprise agreement exists, that document controls over these public pages to the extent of any conflict.